Master Subscription Agreement

Effective Date: October 1, 2026

1. Acceptance of Terms

1.1 Binding Agreement

This Master Subscription Agreement ("Agreement") is a legally binding contract between AvulAi Inc., headquartered at Barasat, Kolkata 700125 ("AvulAi"), and the enterprise entity utilizing our platform ("Customer"). By executing an Order Form or accessing the Platform, you agree to these terms.

1.2 Enterprise Authority

If you are accepting these terms on behalf of a corporation or other legal entity, you represent that you have the legal authority to bind said entity to this Agreement.

2. Service Level Agreement (SLA)

2.1 99.99% Uptime Guarantee

AvulAi guarantees a 99.99% monthly uptime for its core NLP routing and ingestion APIs. In the event uptime falls below 99.99%, Customer is eligible for service credits directly proportional to the downtime duration, as outlined in their custom Enterprise Order Form.

2.2 Scheduled Maintenance

Routine infrastructure upgrades will be performed during off-peak hours (Sunday 02:00 AM - 04:00 AM IST). Customers will receive a minimum of 72 hours written notice prior to any maintenance resulting in platform unavailability.

3. Data Privacy & Compliance

3.1 SOC 2 Type II Compliance

AvulAi maintains continuous SOC 2 Type II compliance. We employ AES-256 encryption for data at rest and TLS 1.3 for data in transit across all distributed nodes.

3.2 Zero-Retention Policy

AvulAi acts strictly as a data processor. Enterprise payloads routed through our NLP engine are processed entirely in memory. Unless explicitly configured via the "Audit Log" feature, no Customer Data or Personally Identifiable Information (PII) is retained on AvulAi servers post-execution.

3.3 GDPR & CCPA Readiness

We are fully compliant with the European Union's General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). A signed Data Processing Addendum (DPA) is available upon request via legal@avulai.com.

4. Intellectual Property

4.1 Platform Rights

AvulAi retains all intellectual property rights, titles, and interests in and to the Platform, including the proprietary deterministic routing algorithms and NLP models. This Agreement grants the Customer a non-exclusive, non-transferable license to access the Platform during the subscription term.

4.2 Customer Data

The Customer retains all rights, ownership, and intellectual property interests in all data, intents, and payloads injected into the AvulAi platform. AvulAi claims zero ownership over Customer Data.

5. Limitation of Liability

5.1 Cap on Liability

To the maximum extent permitted by applicable law, neither party's total aggregate liability arising out of or related to this Agreement shall exceed the total amount paid by the Customer to AvulAi in the twelve (12) months preceding the incident giving rise to the liability.

5.2 Exclusion of Damages

In no event shall either party be liable for any indirect, special, incidental, consequential, or punitive damages, including but not limited to loss of revenue, loss of data, or business interruption.

6. Governing Law & Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the competent courts located in Kolkata, West Bengal.