How does the AI agent learn our specific company policies?

AvulAi ingests your existing knowledge base, past solved support tickets, product docs, and PDFs into a private vector search index with zero public LLM training.

Can the AI perform actions like refunding or checking order status?

Yes. Through authenticated tool integrations with Shopify, Stripe, or your internal database, the AI can securely verify customer identity, pull live order tracking, or initiate return labels.

What happens when an issue requires human judgment?

The conversation is tagged, summarized into a 3-bullet brief, and routed to your human team on Zendesk, Freshdesk, Intercom, or Slack with full context.

🤖 Omnichannel AI Support Agents

Resolve 70%+ of Customer Tickets in Real Time 24/7

Deploy trained AI agents across web chat, WhatsApp, email, and Slack. Instantly resolve common inquiries, execute live order lookups, and escalate complex issues with zero customer frustration.

Book a Free Support Audit See Support Architecture ↓

Omnichannel AI Triage & Resolution Workflow

FIRST RESPONSE: < 2 SECONDS | CSAT: 96.2%

Step 01

Omnichannel Ingest

Accepts inquiries from web live chat, WhatsApp, inbound support emails, Instagram DMs, or Slack tickets into one central queue.

Step 02

Intent & Sentiment

Categorizes ticket intent (refund, tracking, technical bug, pricing). Detects emotional sentiment to prioritize urgent customer cases.

Step 03

Autonomous Action

Queries private company knowledge and live database APIs to answer queries accurately or perform verified account actions.

Step 04

Warm Human Handoff

If unresolved, seamlessly hands off conversation to a human rep on Zendesk/Intercom with full transcript and context summary.

Action-Oriented AI Support, Not Dumb Chatbots

AvulAi agents don't just quote articles — they execute real operations securely:

AvulAi Support Agent (Active)

Avg Response: 1.2s

"Hi, my package was supposed to arrive today but I haven't received a tracking update since Tuesday. Order #8921."

"Hello Sarah! Let me check on that right away for you. Looking up Order #8921 in our logistics system..."

"I see your package is currently out for delivery via FedEx (Tracking: 7892-1204-9812). It was delayed slightly due to weather in Chicago, but FedEx estimates delivery by 4:30 PM today. Would you like me to send live SMS updates to your mobile number?"

"That would be wonderful, thank you so much!"

Enterprise Support Features

Deliver world-class customer service around the clock without scaling your headcount.

⚡

Instant First Response

Slash customer wait times from 35 minutes to under 2 seconds across web chat, WhatsApp, and email, keeping customer satisfaction scores above 95%.

🧠

Grounded In Your Private Docs

The AI answers exclusively from your verified documentation, return policies, and product catalogs. Zero hallucination or unvetted responses.

🔌

Live System Integrations

Connect with Shopify, Stripe, and internal databases to look up real-time account balances, shipment statuses, and subscription tiers.

🛡️

Guardrailed Actions

Set strict business rules: for example, the AI can approve returns under $50 automatically, while requiring manager sign-off for larger claims.

🌐

50+ Global Languages

Automatically detect customer language and respond fluently in English, Spanish, German, French, Japanese, Hindi, and more.

📊

Customer Sentiment Insights

Automated analytics highlight emerging product pain points, recurring bug reports, and customer satisfaction trends in real time.

Natively Connects With Your Helpdesk Stack

Ready to transform your customer support?

Let us audit your support volume and demonstrate an AI resolution prototype for your business.

Book a Free Support Audit Read How It Works